Privacy Policy Statement

This Privacy Policy Statement describes how CLT Motor Club (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from cltmotorclub.com (the "Site") or otherwise communicate with us (collectively, the "Services"). For purposes of this Privacy Policy Statement, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy Statement.

Please read this Privacy Policy Statement carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy Statement, please do not use or access any of the Services.

How We Collect and Use Your Personal Information

To provide the Services, we collect and have collected over the past 12 months personal information about you from a variety of sources, as set out below. The information that we collect and use varies depending on how you interact with us.

In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.

What Personal Information We Collect

The types of personal information we obtain about you depends on how you interact with our Site and use our Services. When we use the term "personal information", we are referring to information that identifies, relates to, describes or can be associated with you. The following sections describe the categories and specific types of personal information we collect.

Information We Collect Directly from You

Information that you directly submit to us through our Services may include:

• Basic contact details including your name, address, phone number, email.
• Order information including your name, billing address, shipping address, payment confirmation, email address, phone number.
• Shopping information including the items you view, put in your cart or add to your wishlist.
• Customer support information including the information you choose to include in communications with us, for example, when sending a message through the Services.

Some features of the Services may require you to directly provide us with certain information about yourself. You may elect not to provide this information, but doing so may prevent you from using or accessing these features.

How We Use Your Personal Information

• Providing Products and Services. We use your personal information to provide you with the Services in order to perform our contract with you, including to process your payments, fulfill your orders, to send notifications to you related to your account, purchases, returns, exchanges or other transactions, to create, maintain and otherwise manage your account, to arrange for shipping, facilitate any returns and exchanges and to enable you to post reviews.
• Marketing and Advertising. We use your personal information for marketing and promotional purposes, such as to send marketing, advertising and promotional communications by email, text message or postal mail, and to show you advertisements for products or services. This may include using your personal information to better tailor the Services and advertising on our Site and other websites.
• Security and Fraud Prevention. We use your personal information to detect, investigate or take action regarding possible fraudulent, illegal or malicious activity. If you choose to use the Services and register an account, you are responsible for keeping your account credentials safe. We highly recommend that you do not share your username, password, or other access details with anyone else. If you believe your account has been compromised, please contact us immediately.
• Communicating with you. We use your personal information to provide you with customer support and improve our Services. This is in our legitimate interests in order to be responsive to you, to provide effective services to you, and to maintain our business relationship with you

. 

ISSUES

Information on an order cannot be changed once it has been shipped. If a mistake was made such as incorrect shipping info or order quantity, please reach out with your order number ready via email: send@cltmotorclub.com

  

SHIPPING

We kindly ask that you give us 3 to 5 days for your order to be processed and shipped. You will be notified by email as soon as your order is on the way. CLT Motor Club is not held accountable if your order is lost, stolen, or damaged after your order has been shipped.

Preorders

Items for preorders may take up 4 to 6 weeks to be processed and shipped. Once the preorder is over all orders will go into production. You will be notified by email as soon as your order is on the way. CLT Motor Club is not held accountable if your order is lost, stolen, or damaged after your order has been shipped. 

Route Package Protection

It is strongly encouraged that you protect your order at checkout in case of loss or damage. We want to ensure security for your purchase. Claims can be made with Route Package Protection: https://claims.route.com

 

Damages

If you get an order that is defective, wrong, or missing items, we'd love to help you right away. Contact us via email: send@cltmotorclub.com

  

Lost Orders

There has been an increase in lost orders through shipping providers. We must unfortunately let you know that orders without Route Package Protection will not be eligible for a refund.

  

Refunds

All sales are final. There are no refunds but if your order is defective or wrong, we are more than happy to replace an item at no additional cost. Just in case an order comes back to us due to you putting in the wrong address, you are accountable for paying the shipping fee to be shipped to you again. Always double check your shipping information.

  

Company Contact

CLT Motor Club

Email: send@cltmotorclub.com